All posts by provcom

5 Signs Your Computer is Crying Out for Repair

5 Signs Your Computer is Crying Out for Repair

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It’s pretty obvious when your computer is already broken, but how do you know when it’s about to break? Even before it falls into a heap and refuses to turn on, or flashes big messages about how your files are now encrypted, you’ll be given multiple hints that something is wrong. Here are the common signs your computer needs repair, sooner rather than later.

  1. It’s running slow. Most people assume their computer is running slow because it’s getting older, but it could actually be a variety of reasons. A program behaving badly, a virus, overheating or even a failing hard drive can all cause a massive slow down. You might only notice it when booting up or starting a program, or the problem may have taken hold to the extent that even moving your mouse becomes torture. Sometimes the slow speed is simply due to some newer software that your hardware can’t keep up with.
  2. Your system is running hot. A very common sign with laptops, running hot can be both the sign and cause of damage. Computers have fans to blow out hot air so they can cool off their internal components. At the same time, fresh air is drawn in through vents to create an effective cooling system. Unfortunately, just about every vent in a computer can quickly become clogged with dust and pet fur, essentially choking off the circulation and leaving components to overheat. Desktop computers have more space inside to circulate air, but you’ll still need to keep their vents clear. You’ll know your computer running too hot if your system shuts down frequently (safety cutout), the fan is working serious overtime, or your laptop is too hot to use on your lap.
  3. Blue Screens of Death are everywhere. A classic Windows error, this is quite literally a blue screen that covers your view. The system will still be running, but something has gone wrong. You’ll be shown some text and an error code, often with Windows suggesting a restart. If a restart fixes your problem, perhaps something didn’t load properly at bootup and your computer had a whoopsie. It’s rare, but it happens. If you’re getting blue screens all the time though, that’s a sign a hardware or software problem needs to be resolved. Your computer will continue to give blue screen errors more and more frequently, so it’s best to take action as soon as you know something’s wrong.
  4. It’s making strange noises. Your computer has a number of moving parts. You’ll know by now which noises it normally makes, from the startup beep to the whirring fan. When your computer starts to make extra noises…that’s when things get interesting. Fans can wear down and screech or grind, hard drives can start clicking, and in emergency cases, you might even hear a zapping noise. None of those are good! Whenever you notice a strange noise, remember your computer parts are all designed to work together and one problem could quickly become many if left unchecked.
  5. It crashes and freezes. If your computer is crashing randomly, restarting without you, or freezing up completely, it’s a sure sign there’s a problem. As annoying as it might be, your computer isn’t doing this to drive you crazy – it just feels that way! You might notice it’s showing other signs from this list too because crashing and freezing are what happens when something isn’t just wrong, it’s terribly wrong. The problem could be almost anything, hardware and software both, but it’s always fixable. This is simply your computer’s final way of crying out for repair, desperately trying to get your attention and a little TLC.

Is your computer doing these things? Let us fix it for you. Call us at 1 (757) 382-7768.

How to Tell if Your Computer Has a Virus?

How to Tell if Your Computer Has a Virus?

Sometimes computers do wacky things that ring alarm bells and make us dive for cover. Next thing you know, you’re running scans on repeat and demanding everyone come clean about their browsing habits. Fortunately, not all weird occurrences are caused by viruses – sometimes your computer is simply overloaded, overheating or in desperate need of a reboot. Here are the tell-tale signs of a malware attack:

Bizarre error messages

Look for messages popping up from nowhere that make no sense, are poorly worded or plain gibberish – especially if they’re about a program you don’t even have. Take note of anti-virus warnings too, check the warning is from YOUR anti-virus software and looks like it should. If a message pops up that isn’t quite right, don’t click. Not even to clear or cancel the message. Close the browser or shut down the computer instead, then run a full scan.

Suddenly deactivated anti-virus/malware protection

You know the best way to get past the guard? Send him for a coffee break! Certain viruses are programmed to take out the security systems first, leaving you open to infection. If you reboot and your protections aren’t back on the job, you are more than likely under attack. Attempt to start the anti-virus manually and you’ll know for sure.

Social media messages you didn’t send

Are your friends replying to messages you never wrote? Your login details might have been hacked and your friends are now being tricked into giving up personal information or money. Change your password immediately, and advise your friends of the hack.

Web browser acting up

Perhaps you’ve noticed your homepage has changed, it’s using an odd search engine or opening/redirecting unwanted sites. If your browser has gone rogue, it’s definitely a virus, usually one intended to steal your personal or financial details. Skip the online banking and email until your scans come up clear and everything is working normally again.

Sluggish performance

If your computer speed has dropped, boot up takes an eternity and even moving the mouse has become a chore, it’s a sign that something is wrong. But not necessarily a virus. Run your anti-virus scan and if that resolves it, great. If not, your computer likely needs a tune-up or quickie repair.

Constant computer activity

You’re off the computer but the hard drive is going nuts, the fans are whirring, and the network lights are flashing like a disco? It’s almost like someone IS using the computer! Viruses and malware attacks use your computer resources, sometimes even more than you do. Take note of what’s normal, and what’s not.

Got a virus? Give us a call at 382-7768

4 Simple Tips to Keep Your Internet Banking Safe

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4 Simple Tips to Keep Your Internet Banking Safe

Online banking has boomed in the past few years to become the new norm. Branches are out and apps are in. Half the time when you visit a branch, you’re steered towards a computer for a DIY transaction – with optional assistance. But is internet banking really safe? You’re always told to keep your financial details private, but now also to jump on board the online banking train – talk about a push/pull scenario! The good news is you CAN bank safely online with a few simple precautions.

Always type in the website address

Many attackers will attempt to trick you into clicking a fake link to your bank website. Usually sent as a ‘phishing email’, they’ll claim there’s a problem and ask you to click through to your bank and correct it ASAP. The link points to a fake website that looks almost exactly like your real bank site and is recording your private account info. You can avoid scams like this simply by accessing your bank by manually typing in the website or using a bookmark.

Avoid public computers and networks

Jumping onto a PC at the library or mall might seem like a quick and easy way to check your account, but public computers are often targeted by scammers. In just a few moments, they can install keyloggers to record usernames, passwords and other private data, then sit back as all future user details are emailed to them. The same problem applies with free, unsecured Wi-Fi. You’re better off using an ATM or a data-enabled smartphone.

Use a strong password with 2- factor authentication

Create a unique password for your online banking, something you’ve never used anywhere else. Mix up words, numbers and symbols to create a complex password that can’t be guessed easily. Avoid giving attackers a head start with data they can find on Facebook, like kids names, pet names, birthdates, etc and really think outside the box. And of course, never write it down anywhere near your wallet, phone or computer. If remembering is likely to be an issue, you might like to consider a secure password manager app. Many banks will also help boost your security with two-factor authentication, sending random codes to your phone (or a special LCD device they provide) to verify any activity.

Check page security before entering data

Finally, take a micro-second to spot the small padlock icon before you enter any data. You’re looking for a padlock appearing as part of the browser itself, not just an image on the webpage. It will be either in the bottom corner or next to the URL. The address will also start with httpS:// instead of http://. If you don’t see these things, the page is NOT secure and you shouldn’t log in.

Would you like us to give your computer a new lease on life? Give us a call at 382-7768

Why is my Computer Running so SLOW?

Why is my Computer Running so SLOW?

slow-computer

Woah, who slammed on the brakes? Your computer used to speed through startup and let you open almost everything at once, but now it’s struggling to crawl along! Everything takes so much longer or crashes without warning. Something isn’t right. If it’s gotten so bad that you’ve found yourself drooling over the idea of a new computer, even though your system isn’t that old, we’ve got some good news: you can get your whizzy speeds back with a little TLC.

Computers generally start slowing down within 12 months, but it’s not because their parts are broken. And it’s not because they’re faulty. It’s not even because you have so many browser tabs open that you lose count. Slow computers have a number of causes, but the most common ones are easily fixed.

Background programs

Whenever your computer is turned on, it’s running programs in the background. You didn’t start them and they may not be essential to operation, but off they go anyway. You can’t even see some of them, they don’t have windows or anything to look at. A good example is your antivirus program. You don’t need to see it all the time, but you know it’s running in the background, protecting you. Over time, more and more programs might slip into the background and casually suck up your resources, like iTunes helper, Acrobat updater, Cortana listening, Skype or Spotify. We can speed up your system by setting these background programs to run only when you need them, or remove them completely.

Application bloat

How do you improve last year’s version of a program? Add more features! The problem with this is the applications become bloated with features you may not need (or even know about), but that keep needing more and more resources. Each time the developers review their programs, they assume you’ve bought the latest and greatest computer and can run whatever they release. This means a slow computer can sneak up after an auto-update. You may not even know the update happened, just that your computer is suddenly making you very unhappy. Eventually, your system grinds to a halt. We can remove unused applications or increase your computer power as required.

Slow hard drives

Your data is stored on a part called the hard drive. It’s usually a mechanical type that works like a record player, with a spinning platter and a ‘needle’ reading it. If your data is spread out across lots of places on the platter, the hard drive head ‘needle’ has to go backwards and forwards thousands of times just to retrieve a single file. Unsurprisingly, that takes more time to bring up your file. We can optimize your data to give the hard drive head a break, but an even better solution is to upgrade to an SSD. That’s a Solid State Drive that stores data in memory chips, like your USB drive, and has no moving parts. Without the physical need to move a hard drive needle, your computer can access data much faster.

Unfortunately, once your computers starts slowing, for whatever reason, the problem only gets worse. The background programs will continue to multiply, the bloat keeps coming, and the hard drive begs for relief. Rather than buy a whole new system though, it’s completely possible for your current computer to go back to being lightning fast – and for a fraction of the cost.

Give us a call at 382-7768 if your computer is running slow

Everything You Need to Know About Facebook Privacy

Everything You Need to Know About Facebook Privacy

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Finding the balance between Facebook privacy and Facebook fun can be challenging. It’s a double-edged sword that allows us to connect with friends no matter where they live, but it also publicly shares information that just a few years ago, we’d never dream of putting online. You can search for people based on where they went to school, town they live in, clubs they belong to, who they’re related to…but when is it too much?

Your birthday is the first piece of info collected when you sign up, and it’s great getting birthday wishes from friends and family when it appears in their newsfeed. But while Facebook is sending you balloons and funny memes, your birthday is now public knowledge. It seems harmless, but when you call your bank or other institution, what’s the first question they ask to verify your identity? Your birthday! Some password recovery systems even ask questions like ‘which high school did you go to?’ assuming this is knowledge that only you would know. Except… you’ve just publicly shared it on Facebook. Whoops!

We’ve all heard stories of people who’ve lost their jobs after less-than-wholesome pictures or statements have gone public. If you have a reputation to keep, you definitely don’t want pictures from last weekend’s private party showing up, especially if you really let your hair down. While you can’t control what others do with photos they take of you, you can control whether or not you’re tagged in them.

Fortunately, there are settings in Facebook that allow you to control who sees what information and what happens when you’re tagged. Despite what you may have heard or seen floating around in a Facebook share hoax, you do have complete control over your Facebook privacy, and it’s easy to adjust.

How to Check and Adjust Your Facebook Privacy Settings

See what your account looks like to an outsider

From your Facebook homepage, click your name on the blue bar at the top of the page. Click the three dots next to ‘View Activity Log’ and then select ‘View as…’

Run a quick privacy checkup

Click the question mark in the top right corner and choose ‘privacy checkup’.

Think about what you really need to share – do people need to know the YEAR of your birth or just your birthday? Your friends will still get the notification, and you’ll still get the balloons.

Edit advanced privacy

While the checkup covers the most obvious info, you can go much deeper. Click the V-shaped dropdown to the right of the question mark. Go to settings and choose privacy.

Adjust timeline and tagging

In the privacy settings, you can explicitly control who can tag you, who can see or share the tagged content, and what shows up on your newsfeed.

Tightening your Facebook privacy only takes a few minutes, but it can save you a whole lot of trouble in the future. If you need help with this, just give us a call at 382-7768.